Performance Analytics breakdowns

Breakdowns divide data in different ways. Breakdowns enable you to organize and filter indicator scores for more detailed analysis, such as to show separate scores for each assignment group. You can apply a breakdown on scorecards and dashboards.

Breakdowns are automated, manual, or external. Automated breakdowns are based on existing data in breakdown sources. A field in the facts table is mapped to a set of records on the breakdown source, or a script is used for more complex mapping. Manual breakdowns have their scores entered manually to define an organization. Lastly, an external breakdown specifies the JDBC data source and SQL statement for retrieving breakdown elements.

For example, a breakdown could divide incident data by priority, by assignment group, or by age, or divide a geographical area by country or region.