This document is an overview of domain separation as it pertains to dashboards and how
it relates to dashboard creation and administration. Domain
separation allows you to separate data, processes, and administrative tasks into logical
groupings called domains. You can then control several aspects of this separation, including
which users can see and access data.
Support: Data only
Domain separation is
supported in this application. Not all ServiceNow applications support domain
separation; some include limitations on the data and administrative settings that can be
domain separated. To learn more, see Application support for domain
separation. To activate the domain separation plugin, see Request domain separation.
In order for users in child domains to view dashboards in parent domains,
both domain separation and delegated administration must be enabled. For more information, see
Access the Domain Configuration
How domain separation works in Dashboards
- Only dashboards that have been shared are visible to other users. See Share a responsive dashboard.
- Users granted edit permissions on a dashboard can only edit that dashboard if they are in
the same domain as the dashboard. For example, a user who is in the HR domain cannot edit a
dashboard created in the parent of the HR domain.
Dashboard data that is domain separated includes dashboard records, dashboard tabs, and widget
containers. Widget content is governed by the domain separation that applies to the content
itself. For example, an admin adds a report created in the HR domain to a dashboard in the IT
domain. This dashboard is not visible to users in the IT domain, although they can see the
A dashboard defined at the global level is visible to all users with whom it has been shared.
A shared dashboard created in a parent domain is visible to users in the parent and all of its
child domains. For example, a dashboard created in the TOP company is visible to users in Joe's
company, other companies in the TOP company, and all HR, CS, and IT child domains in those
companies if it is shared with those users. In the following figure, dashboards created in the
IT, CS, and HR domain are not visible to users in the other child domains or to users in the
Note: Administrators should not edit a domain-separated dashboard from the
global domain, because additions made to the dashboard are not visible to users within the
separated domain. When editing dashboards, make sure that you are logged in to the correct