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Out-of-the-box Incident SLA Management Performance Analytics Solutions

Out-of-the-box Incident SLA Management Performance Analytics Solutions

Performance Analytics Solutions contain preconfigured best practice dashboards. These dashboards contain actionable data visualizations that help you improve your business processes and practices.

Note: You can activate Performance Analytics solutions and in-form analytics on instances that have not licensed Performance Analytics to evaluate the functionality. However, to start collecting data you must license Performance Analytics.

Performance Analytics Solutions

Use the Performance Analytics widgets on the dashboard to visualize data over time, analyze your business processes, and identify areas of improvement. With solutions, you can get value from Performance Analytics for your application with minimal setup.
Note: Solutions include some dashboards that are inactive by default. You can activate these dashboards to make them visible to end users according to your business needs.

To enable the solution for Incident SLA Management, an admin can navigate to Performance Analytics > Guided Setup. Click Get Started then scroll to the section for Incident SLA Management. The guided setup takes you through the entire setup and configuration process.