Verify SLA definition using SLA timeline

You can verify if a task is mapped appropriately with a defined SLA using the SLA timeline. If a task is mapped with the SLA definition, the SLA timeline displays a graphical representation of the progress of the task SLA.

Before you begin

Role required: admin

Procedure

  1. Navigate to SLA > SLA Definition.
  2. Click on the SLA Definition that you want to verify.
  3. Click the Validate SLA Definition related link. The SLA Timeline page appears.
  4. From the SLA Definition Picker, select the SLA Definition for which you want to confirm if an appropriate task is mapped.
  5. From the Task Record Picker, select the task that must be mapped to the SLA Definition.
    If the selected task is mapped to the SLA Definition, then the SLA Timeline displays a graphical progress of the task SLA.
    Note:

    When a selected task does not have any task SLA attached to it, the SLA timeline still displays the update to the task when the Show all Task updates check box is selected. This information can be used for debugging the task SLA.