Thank you for your feedback.
Form temporarily unavailable. Please try again or contact to submit your comments.
  • London
  • Kingston
  • Jakarta
  • Istanbul
  • Helsinki
  • Geneva
  • Store

SLAConditionSimple script

SLAConditionSimple script

The SLAConditionSimple script include provides an example modification of default SLA condition processing.

The SLAConditionSimple script include is one of the default supplied SLA condition rules. This shows an example of how you can modify and extend condition processing, by overriding the SLAConditionBase methods, with a 'simple' variation that interprets each condition to match a particular transition. For example, for an SLA to attach only the start condition is checked. This affects attach, reattach, and cancel.

To edit this script, navigate to Service Level Management > Administration > SLA Condition Rules, then click on the SLAConditionSimple entry to view or modify details. Click Class name field to open the script include that defines the condition processing.

The following diagram shows how the transitions work:

Figure 1. SLAConditionSimple

Changes to site functionality will be made starting around 6am on January 21st (Pacific Time) and lasting approximately 6 hours.  The site may be intermittently unavailable.