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Business rules installed with Service Desk Call

Business rules installed with Service Desk Call

Service Desk Call plugin adds the following business rules.

Business rule Table Description
CallTypeChanged Call

[new_call]

Creates an incident, problem, or change record, based on the call type selection.
CallTypeChanged to Request Call

[new_call]

Redirects to a new service catalog request page based on the call type and request item selection.
Calculate time spent Call

[new_call]

Calculates the time spent between opening the form and saving it.
Domain - Set Domain - SD Call Call

[new_call]

Supports domain separation.