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Refine search results

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Refine search results

Use properties to refine search results in Service Catalog.

About this task

The auto-completion feature returns values that contain an exact match to the letter combination entered.

Figure 1. Catalog auto complete
Auto-complete begins with first letter you type

Administrators can use the Additional columns for the "request for" Service Catalog widget (glide.sc.request_for.columns) property to add columns to this list, to further refine the search results, and help determine which user to select when two users have the same name.

In this example, the property is set to display two additional columns, Department and Title:

Figure 2. Catalog auto complete by department
Distinguish names by department

Administrators can use the Ordering of matches for the "request for" Service Catalog widget. (glide.sc.request_for.order_by) property to configure the columns to sort by one of the values.

In this example, the is set to sort the results list by department.

Figure 3. Catalog auto complete results by department
Results are ordered by department

Auto-completion also applies to the Request for field, which can be added to the service catalog homepage.

Procedure

  1. Navigate to Service Catalog > Catalog.
  2. Click Add Categories.
  3. Select Request for.
  4. Place the category on the page.
    Figure 4. Add requested for catalog section
    Add a section in the catalog home page
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