Create an item Category managers and catalog editors can create items using the item designer. Navigate to Item Designer > Create New. Fill in the fields as appropriate. Table 1. Designer view Field Description Name The name of the item. State [Read-Only] The state of the item. Initially the state is set to Draft. When you publish the item, the state changes to Published. Details section Availability The interface where this item is available. Choose from Desktop and Mobile, Desktop Only, or Mobile only. Catalogs The catalogs the item is published to. Categories The categories the item is published to within the selected catalogs. Short Description A brief description of the item. Desktop image An image of the item. This field is available only if Availability is set to either Desktop Only or Desktop and Mobile. Mobile image An image of the item for the smartphone interface. This field is available only if Availability is set to either Mobile Only or Desktop and Mobile. Description A full description of the item. This description appears in the catalog when a user selects the item or clicks the associated More Information link. Costs section One off cost The price for the item and the currency for that price. Recurring cost A price that occurs repeatedly at a regular interval. For example, a printer maintenance service could have a $100.00 monthly recurring price. Recurring cost frequency The time frame when the cost recurs. Select a frequency, such as Monthly or Quarterly, if you enter a value in the Recurring cost field. Click Next to save the record. Under Related Links, click the appropriate link to add questions, approvals, sections, or tasks for the item. Define an item questionItem questions appear in the catalog when a user requests the item.Define an item approvalAn approval for an item identifies a user or group that must approve each request for this item.Define an item taskItem tasks describe the work required to fulfill a request for an item.Define an item sectionYou can add sections to organize the questions into logical groups, each with its own heading, which can streamline the request process.