Search for a catalog item by a keyword

When you search for a catalog item by a keyword in Service Catalog, the search results are displayed by considering a few fields of the catalog table. If the keyword does not have exact matches, its closest matches are displayed as Did you mean suggestions. This search functionality is also applicable in Service Portal.

Before you begin

Role required: requester

About this task

The search results are sorted in the following order based on the frequency of the keyword:
  • Catalog items whose Name field contains the keyword (topmost).
  • Catalog items whose Meta field contains the keyword.
  • Catalog items whose Description or Short description field contains the keyword.
  • Categories whose Name or Description field contains the keyword.
  • Catalogs whose Name or Description field contains the key term, or the catalog items whose Class field contains the keyword (bottom).
Note:
  • If your organization has multiple service catalogs, a search returns results only from the currently viewed catalog.
  • Search results return an item only when the item is active, has a valid catalog and category association, and you are authorized to view the item.

Procedure

  1. Regenerate a text index for the sys_metadata table.
    1. Navigate to System Definition > Text Indexes.
    2. Open the text index for the Application File [sys_metadata] table.
    3. Click the Regenerate Text Index related link and click OK. The system schedules the table for the text indexing.
  2. To suggest alternative spellings for the keyword when it has no exact matches, enable the Did you mean suggestions.
    1. Navigate to System Properties > Text Search.
    2. Under the Did You Mean Properties section, enable the Suggest alternate search spellings for knowledge, catalog or global search property.
  3. Search for a catalog item using a keyword in the Search Catalog field. The search results are sorted based on the availability of the keyword, and display items in active categories along with their short description.
    Note:
    • The system performs the type-ahead search based on keywords only.
    • The Found In list shows the categories related to the search results in hierarchical format.
    • When the keyword does not have exact matches, the Did you mean suggestions are displayed with the closest matches. Click the required suggested term to view the corresponding search results.
      Figure 1. Did you mean suggestions
      Screen shot for the Did you mean suggestions
  4. To preview details of a catalog item when there are multiple search results, click Preview.
    Figure 2. Search results
    Screenshot for the Search results
  5. To navigate to a different page, use the breadcrumbs in the header bar or below the short description.
  6. To see a list of previous searches, click the Recent searches icon () in the Search Catalog field. Catalog search is available on catalog and category pages.
  7. To customize the number of search results displayed on a page, select the required value from the search results selection list.
    Figure 3. Search results selection list
  8. To remove the search term from the breadcrumbs, point to the search term and then click x.