Thank you for your feedback.
Form temporarily unavailable. Please try again or contact docfeedback@servicenow.com to submit your comments.
Versions
  • London
  • Kingston
  • Jakarta
  • Istanbul
  • Helsinki
  • Geneva
  • Store
Close

Request a catalog item from Service Portal

Request a catalog item from Service Portal

Use the SC Catalog Item widget on Service Portal to request a catalog item.

Before you begin

Role required: requester

Procedure

  1. Navigate to Service Portal > Service Portal Home.
    The Service Portal homepage is displayed.
  2. Select a catalog item or record producer from Service Catalog.
  3. Enter the required information in the catalog item form.
  4. Enter the number of items in the quantity field.
  5. If required, perform any of these actions.
    OptionDescription
    Add attachments To add attachments to the catalog item, click the Add attachments icon ().
    Add to Cart To add the catalog item to the shopping cart, click the Add to Cart icon ().
    Add to Wish List To add the catalog item to the wish list, click the Add to Wish List icon ().
  6. Click Order Now.
    The Order Confirmation window is displayed.
  7. From the Request for choice list, select the user for whom the catalog item is requested.
    Note:
    • By default, the user who is logged in is selected in this choice list.
    • The search in this choice list is performed for the User [sys_user] table columns specified in the Service Catalog property, Additional columns for the “request for” Service Catalog widget. Choose fields in the sys_user table. Must be semicolon separated (glide.sc.request_for.columns).
    • You can provide additional widget options to control the Request for default value. For example:
      "requested_for_id": { 
      "value": "62826bf03710200044e0bfc8bcbe5df1" 
      }, 
      "requested_for_display": { 
      "value": "Abel Tutor" 
      }
  8. If required, specify the Delivery Information and Special instructions.
  9. Click Checkout.
    The corresponding request is displayed in the Order Status page with the request number, estimated delivery date for the order, price, and the order status.
    Note:
    • Use the instance options on the Order Status page to display the pre-defined columns.
    • You can display either the RITM number or the name of the catalog item. By default, the name of the catalog item is displayed.

This site is scheduled for a small content update on Tuesday, December 18th, between the hours of 4:00pm and 8:00pm Pacific Time (Dec 19 00:00 – Dec 19 4:00 UTC). Access to this site may be slightly delayed during that time.