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Define a question choice for a variable

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Define a question choice for a variable

Define a question choice for a variable with service catalog.

About this task

Some variable types present the user with a list of choices. For example, a multiple choice variable that asks how much memory you want in a computer requires you to define the available choices, such as 1 GB and 2 GB.


  1. Open the variable definition.
  2. In the Question Choices related list, click New.
  3. Enter the question choice details in Question Choice form and click Submit to save the record.
    • Price and Recurring price: variables can affect the item price and recurring price (if used).
    • Order: the number defining the order in which the price appears when displayed.
    • Question: the actual question being asked for that variable.
    • Text: the choice presented to the user.
    • Value: the value stored in the database.
  4. Repeat the steps for each available choice to define the full set of choices for that variable.
    Note: When you modify variable choices that are attached to a catalog item, the existing requested items (RITMs) are also affected. For example, if you add a variable choice for the catalog item, the value of that choice is also considered in the existing RITMs. If you delete a variable choice that is selected for a RITM, the value of that choice still persists in the RITM.