Add a catalog item to the shopping cart

Add a catalog item or order guide to the shopping cart to store at one place and checkout.

Before you begin

Role required: requester


  1. Navigate to Service Portal > Service Portal Home.
    The Service Portal homepage is displayed.
  2. Select a catalog item or order guide from Service Catalog.
  3. Click the Add to Cart icon () in the Ordering widget.
    • You can add the same item to the cart multiple times. Every time you add an item to the cart, a new instance of the item is created.
    • The cart information is automatically updated in all open tabs or windows.
  4. Click View Cart from the confirmation message or the Cart menu option on the main navigation bar.
    The cart details page is displayed.
  5. To navigate to any cart item page, click the image or name of an item in the cart details page.
    Note: This step does not open a new instance of the item, but the instance that is in the cart, where you can edit the details.
  6. If required, edit the quantity of items.
  7. To remove an item from the cart, click the Remove Item icon ().
  8. To navigate to the Service Catalog landing page, click Continue Shopping.
  9. To clear the cart, click Clear Cart.
  10. To create a bundle from the cart:
    1. Click Save as Bundle.
    2. In the Create New Bundle window, specify the Bundle Name and select the items that you want to include.
    3. Click Save.
    Note: When you create a bundle from the cart, which includes an order guide, the association of the items to the order guide is lost.
  11. To add a saved bundle to the cart, open the bundle from the My Saved Bundles section and click Add to Cart.
  12. To replace the cart items with a saved bundle, open the bundle from the My Saved Bundles section and click Replace Cart.
  13. Click Proceed to Checkout.
    The Order Confirmation window is displayed.
  14. From the Request for choice list, select the user for whom the cart is requested.
    • By default, the user who is logged in is selected in this choice list.
    • The search in this choice list is performed for the User [sys_user] table columns specified in the Service Catalog property, Additional columns for the “request for” Service Catalog widget. Choose fields in the sys_user table. Must be semicolon separated(
    • To request for a specific user by default, press the Ctrl key and right-click to select Instance in Page Editor, and specify the user id and display name in the Additional options, JSON format field. For example:
      "requested_for_id": { 
      "value": "62826bf03710200044e0bfc8bcbe5df1" 
      "requested_for_display": { 
      "value": "Abel Tutor" 
  15. If required, specify the Delivery Information and Special instructions.
  16. To add an attachment for the cart, click Add attachments and select the required attachment.
  17. Click Checkout. The corresponding request is displayed in the Order Status page with the request number, estimated delivery date for the entire order, price, and the order status of individual ordered items.
    • Use the instance options on the Order Status page to display the pre-defined columns.
    • You can display either the RITM number or the name of the catalog item. By default, the name of the catalog item is displayed.