Service Catalog in Service Portal

Use Service Portal to configure an improved version of Service Catalog. You can customize Service Portal where your customers can request catalog items such as service and product offerings. You can use the Service Catalog widgets to build a catalog for your portal.

The Service Catalog landing page provides an interface from where you can access the catalog items, requests, approvals, popular items, recent items, and saved bundles. This page is available by default for zBoot users. Upgrade users should activate the Service Portal - Service Catalog v2 plugin (com.glideapp.servicecatalog.portal).

You can access the Service Catalog landing page in Service Portal using:

  • The Order Something link from the Service Portal landing page.
  • The Service Catalog option from the main menu header of Service Portal.
  • The Service Catalog text (if available) on any breadcrumb link that is displayed on the Service Catalog pages in Service Portal.

The landing page has:

  • A search bar to search only within Service Catalog.
  • The Browse by Categories option to navigate to the list of categories in Service Catalog and the items within. Click this option to navigate to the categories landing page.
  • The Requests and Approvals widget to display the list of requests and approvals associated with the user. The list is based on the My Request Filter configuration available on the Platform. For information about the My Request Filter module, see Configure the My Requests module under Self-Service. When you select a request from My Requests, the corresponding Order Status page is displayed. Use the instance options of this page to display the required order status fields.
    Note: You can display either the request number or item name on the Order Status page.
  • The My Saved Bundles widget to display the saved bundles associated with the user. You can remove a bundle, or open a bundle to add or replace the cart with the items in the bundle.
  • The My Recent Items widget to display catalog items, record producers, or order guides that are most recently viewed or requested by the user. An instance option on the widget allows you to display either the viewed or requested items. This widget is not displayed when it has no data.
  • The Popular Items widget to display the most popular catalog items ordered across the organization by other users. These items are displayed based on the Top Requests dynamic category. This widget is not displayed when there is no data.