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Service Catalog request screens

Service Catalog request screens

To place a request from a service catalog, navigate to the catalog homepage and select the item to order.

To place a request from a service catalog, navigate to the catalog homepage and select the item to order.

When an item is ordered, the base system generates a request to track the order and displays a summary that includes the order status in the Stage column:

Figure 1. Service Catalog Request Status

Each individual catalog item in a request creates a discrete request item. For example, a request for 2 PCs, 1 chair, and 1 desk would produce four request items on a single request.

Shopping cart screens

The shopping cart screen displays previews of the cart immediately before an order is placed.

You can configure the layout for either the one-step or two-step catalog checkout process.

Order status screens

The order status screen is the final summary screen a user sees in the service catalog after placing an order successfully.

Request generation for a Service Catalog item

When a customer orders something from the catalog, a request is generated to track the order.

Figure 2. Service catalog request

If a service catalog request is canceled, all associated purchase orders and transfer orders that have not been received are canceled.

Each individual catalog item that is part of a request creates a discrete request item with the request.

For example, a request for 2 PCs, 1 Chair, and 1 Desk would produce:

  • Request REQ0000001 -- 4 Things
    • Requested item RITM0000001 -- 2 X PC
    • Requested item RITM0000002 -- 1 X Chair
    • Requested item RITM0000003 -- 1 X Desk