Service Catalog request screens

To place a request from a service catalog, navigate to the catalog homepage and select the item to order.

To place a request from a service catalog, navigate to the catalog homepage and select the item to order.

When an item is ordered, the ServiceNow ITSA Suite generates a request to track the order and displays a summary that includes the order status in the Stage column:

Figure 1. Service Catalog Request Status

Each individual catalog item in a request creates a discrete request item. For example, a request for 2 PCs, 1 chair, and 1 desk would produce four request items on a single request.

Shopping cart screens

The shopping cart screen displays previews of the cart immediately before an order is placed.

You can configure the layout for either the one-step or two-step catalog checkout process.

Order status screens

The order status screen is the final summary screen a user sees in the service catalog after placing an order successfully.