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Legacy flexible checkout and delivery forms

Legacy flexible checkout and delivery forms

ServiceNow includes several options that provide administrators some control over content in service catalog template-driven forms.

Some service catalog forms, such as the checkout form, are generated from templates, instead of being data-driven like other forms in the system, such as the Incident form.

Template-driven forms provide enhanced look-and-feel over standard data-driven forms, but they provide more limited control over the form content.


It is recommended that you use cart layout records to configure cart layouts. Using cart layout records lets you configure the service catalog cart without writing and maintaining scripts.

This site is scheduled for a small content update on Tuesday, December 18th, between the hours of 4:00pm and 8:00pm Pacific Time (Dec 19 00:00 – Dec 19 4:00 UTC). Access to this site may be slightly delayed during that time.