Contents IT Service Management Previous Topic Next Topic Use the knowledge check box Subscribe Log in to subscribe to topics and get notified when content changes. ... SAVE AS PDF Selected Topic Topic & Subtopics All Topics in Contents Share Use the knowledge check box As with incidents, problems often generate information that may be needed in the future. The system can automatically submit a knowledge article when a problem is closed. Before you beginRole required: itil About this task You can select the Knowledge check box and automatically submit a knowledge article when a problem is closed. Procedure Select the Knowledge check box on the Problem form. Resolve and close the problem. Closing the problem triggers the business rule Problem Create Knowledge. By default, the business rule creates a knowledge article in the Draft workflow state, ready for a knowledge team member to review and publish. The problem Short description becomes the article Short description, and the problem Work notes become the article Text. If the knowledge submission workflow is enabled, the problem Work notes become a knowledge submission instead of an article. For more information, see Knowledge workflows. Related TasksCommunicate a workaroundPost knowledgePost news On this page Send Feedback Previous Topic Next Topic
Use the knowledge check box As with incidents, problems often generate information that may be needed in the future. The system can automatically submit a knowledge article when a problem is closed. Before you beginRole required: itil About this task You can select the Knowledge check box and automatically submit a knowledge article when a problem is closed. Procedure Select the Knowledge check box on the Problem form. Resolve and close the problem. Closing the problem triggers the business rule Problem Create Knowledge. By default, the business rule creates a knowledge article in the Draft workflow state, ready for a knowledge team member to review and publish. The problem Short description becomes the article Short description, and the problem Work notes become the article Text. If the knowledge submission workflow is enabled, the problem Work notes become a knowledge submission instead of an article. For more information, see Knowledge workflows. Related TasksCommunicate a workaroundPost knowledgePost news
Use the knowledge check box As with incidents, problems often generate information that may be needed in the future. The system can automatically submit a knowledge article when a problem is closed. Before you beginRole required: itil About this task You can select the Knowledge check box and automatically submit a knowledge article when a problem is closed. Procedure Select the Knowledge check box on the Problem form. Resolve and close the problem. Closing the problem triggers the business rule Problem Create Knowledge. By default, the business rule creates a knowledge article in the Draft workflow state, ready for a knowledge team member to review and publish. The problem Short description becomes the article Short description, and the problem Work notes become the article Text. If the knowledge submission workflow is enabled, the problem Work notes become a knowledge submission instead of an article. For more information, see Knowledge workflows. Related TasksCommunicate a workaroundPost knowledgePost news