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Configure problem categories

Configure problem categories

The administrator can customize the problem form to include a category field and can configure the categories to use. The problem category can be used for monitoring and reporting problems.

Before you begin

Role required: admin

About this task

The administrator performs the following tasks to configure problem categories.

Procedure

  1. Configure the Problem form to include a new choice field called Category.
    For information about adding a field to a form, see Add a new field to a table.
  2. Configure the category choices.
    For information about configuring choices, see Define an option for a choice list.
  3. Socialize the use of problem categories with fulfillers and managers to ensure you get the results you expect.

Changes to site functionality will be made starting around 6am on January 21st (Pacific Time) and lasting approximately 6 hours.  The site may be intermittently unavailable.