The catalog provides several different categories so users can choose the one that
closely relates to their request.
Choose from the displayed categories.
Select a subcategory, if necessary.
Fill in the fields on the form.
Note: Each service management application displays different fields.
Table 1. Catalog fields
||The name of the person submitting this request.
Select a new name if you are opening this request on
behalf of another user.
||The location for this request.
||The priority that describes the importance of this
||A brief summary of the request.
||A detailed description of the request.
If the catalog fields do not appear on the request form, you can configure the form
and add the SM Variable