Requests can be automatically created or updated from the information in inbound emails
as long as the functionality has been enabled on the configuration screen of SM application. The
emails are also to be sent to a mailbox defined by criteria in the appropriate inbound email
After the functionality has been enabled by selecting the Requests can be
created and updated by inbound email option on the application configuration
screen, three inbound email actions are available for the SM applications available in the
base system. These inbound email actions are also available for new applications created
using the SM application creator.