ITSM Performance Analytics Solutions

Out-of-the-box solutions contain pre-configured dashboards that track and analyze key processes and metrics.

Out-of-the-box ITSM dashboards Performance Analytics Solutions

Performance Analytics Solutions contain preconfigured best practice dashboards. These dashboards contain actionable data visualizations that help you improve your business processes and practices.

Note: To evaluate the functionality, you can activate Performance Analytics solutions and in-form analytics on instances that have not licensed Performance Analytics. However, you have the following limitations:
  • You cannot create new indicators.
  • You cannot collect data older than 180 days.

For full functionality, license Performance Analytics. For more information, see Get licensed Performance Analytics.

Performance Analytics Solutions

Use the Performance Analytics widgets on the dashboard to visualize data over time, analyze your business processes, and identify areas of improvement. With solutions, you can get value from Performance Analytics for your application with minimal setup.
Note: Solutions include some dashboards that are inactive by default. You can activate these dashboards to make them visible to end users according to your business needs.

To enable the solution plugin for ITSM dashboards, an admin can navigate to System Definitions > Plugins and activate the Performance Analytics - Content Pack - ITSM Dashboards plugin.