Close multiple incidents from a list Service desk technicians with the list_updater role can close multiple incidents from an incident list and attach the same close notes to all of them. Before you beginRole required: list_updater About this taskThe administrator can also configure an action to appear in the Actions choice list below the list, and make it available to users without the list_updater role. For more information, see Create a UI action to close multiple incidents. Procedure Select the check box beside each incident to be closed. Perform the appropriate action for the version of lists. OptionDescription List v3 Open the list title menu and click Update Selected. List v2 Right-click any list column header and click Update Selected. The Incident form appears. Set the State to Closed. Select a Resolution code and enter notes in the Resolution notes field. Click Update. The changes apply to all the selected records.