Propose an incident as a major incident candidate

An incident is proposed as a major incident candidate or a new major incident candidate is created so that a major incident manager can evaluate the candidate and decide whether a major incident is necessary.

Before you begin

Role required: itil
You can process an incident as a major incident candidate in the following ways:
  • Applying major incident trigger rules: An existing incident can be converted to a major incident candidate based on the Create trigger rules for major incidents.
  • Proposing an incident as a major incident candidate manually: You can manually propose an existing incident to be a major incident candidate by clicking Propose Major Incident from the context menu.
  • Creating a candidate from the application navigation: You can create a new major incident candidate by clicking Application > Incident > Major Incidents > Create Major Incident Candidate.

When an incident is proposed as a major incident candidate, the Major incident state field in the incident form under the Major incident tab is changed to Proposed.