Thank you for your feedback.
Form temporarily unavailable. Please try again or contact docfeedback@servicenow.com to submit your comments.
Versions
  • London
  • Kingston
  • Jakarta
  • Istanbul
  • Helsinki
  • Geneva
  • Store
Close

Create an alert from an incident

Create an alert from an incident

Creating an incident alert from within an existing incident record populates the alert with information from that incident.

  1. Open an existing incident.
  2. Select the Create new incident alert related link.
  3. A new incident alert record is created and populated with data from the incident.

    The original incident becomes the source incident of this alert.

    Other fields populated with data from the source incident are: Source CI, Short description, Background.

  4. Fill in other fields as required, as described for creating alerts directly.
  5. Click Submit.

This site is scheduled for a small content update on Tuesday, December 18th, between the hours of 4:00pm and 8:00pm Pacific Time (Dec 19 00:00 – Dec 19 4:00 UTC). Access to this site may be slightly delayed during that time.