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Process incident alerts

Process incident alerts

To ensure efficient and consistent handling of incidents, the incident alert administrator can process it through a set of predefined states.

After creating an incident alert, the incident alert administrator can process it through a set of predefined states to ensure efficient and consistent handling. The incident alert administrator may also be assigned the contact responsibility of Duty Manager.

When an incident alert is resolved, the incident alert administrator can run a post incident review, and can generate a report for that review from within the incident alert.

The incident alert administrator can also view the dashboard and run reports on incident alerts.