Incident Alert Management The ServiceNow® Incident Alert Management application enables organizations to create and manage communications related to major business issues or incidents. Incident Alert Management allows incident alert administrators to bring together all involved users during these events and establish quick and easy communication within this group. For example, a major issue occurs in a server room, leading to a high-priority incident being raised. The incident could potentially impact all users, so it is important to bring together key representatives and communicate quickly and effectively. An incident alert can facilitate this communication process and help resolve the source incident. Incident Alert Management featuresThe features of Incident Alert Management allow your organization to create and manage communications related to major business issues or incidents.Activate Incident Alert ManagementAdministrators can activate the Incident Alert Management plugin. Incident Alert life cycleIncident alerts are created with a New state. They follow a process that finishes with the Closed or Cancelled state. Incident Alert contactContacts allow incident alerts to be associated with users and groups based on conditions defining the association.Create incident alertsIncident alerts are typically created to help manage and track communications around a high-priority incident or other issue.Process incident alertsTo ensure efficient and consistent handling of incidents, the incident alert administrator can process it through a set of predefined states.Notify with Incident AlertUsing Notify enables all users involved in the issue to quickly communicate with each other and helps in the fast turnaround and resolution of the issue.Incident Alert Management rolesIncident Alert Management uses the following roles.Incident Alert Management exampleThis example provides a description of the incident alert management process.Subscribe to incident alertsUsers subscribe to incident alerts to be quickly informed about critical issues.