Create a change request from a CI

You can create a change request from a list of CIs, or add selected CIs from a list to a change record.

Before you begin

Role required: itil or admin

Procedure

  1. Select a list of CIs. For example, navigate to Configuration > Servers > Unix.
  2. Select one or more CIs from the list.
  3. Select one of the following options from the Actions list.
    OptionDescription
    Add to existing Change Request Select this option to associate the CIs with an existing change request.
    Add to new Change Request Select this option to associate the CIs with a new change request.
    The list action options that you can choose from
    Note: CIs with a Business Service CI class are added to the Impacted Services/CIs related list on the change request. The remaining CIs are added to the Affected CIs related list.
    Depending on your selection, either an existing change requested is updated with the selected CIs or a new change request record is created with the selected CIs.
  4. You can continue to create or modify the change record as required.