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Bulk CI Changes and Mass Update CI

Bulk CI Changes and Mass Update CI

The Best Practice - Bulk CI Changes plugin and the Change Management - Mass Update CI plugin enable users to apply the same update to a set of CIs for a specific CI class. The Change Management - Mass Update CI plugin extends the Best Practice - Bulk CI Changes plugin and is intended to be used when the Change Management - State Model plugin is activated. The Best Practice - Bulk CI Changes plugin is intended to be used with the legacy state model that preceded the Change Management – State Model plugin introduced in the Geneva release.

To use these features, activate the Change Management - Mass Update CI plugin and the Best Practice - Bulk CI Changes plugin.

When you activate the Change Management - Mass Update CI plugin, the Mass update CI class check box appears on the Change Request form. When selected, the Mass update CI class tab appears and allows changes to be proposed against the configuration items that match that class associated with the affected CI’s related list in that change.

In the Implement state, the system generates the Mass Update CI.xml that allows to update the CI records. When the proposed change is saved, Mass Update CI.xml is added to the affected CIs. The update can then be applied when the change is in the Implement or Review state.
Note: This feature is available for normal and emergency changes only.

Change Request form modifications for Bulk CI Changes

If you prefer to use Best Practice - Bulk CI Changes without Mass Update CIs, the CI class and Proposed change fields must be added to the Change Request form. The administrator configures it as described in the following list:
  • Add the CI Class and Proposed Change fields, if they are not already visible.
  • Add the Affected CIs related list, if it is not already visible.
  • Remove the Configuration Item field from the form because all CIs are tracked through the Affected CIs related list.

This site is scheduled for a small content update on Tuesday, December 18th, between the hours of 4:00pm and 8:00pm Pacific Time (Dec 19 00:00 – Dec 19 4:00 UTC). Access to this site may be slightly delayed during that time.