View benchmark KPI data Benchmarks KPI data is shown in Service Portal. Data includes values for your company instance, and for global data. Before you beginRole required: sn_bm_client.benchmark_data_viewer Procedure Navigate to Benchmarks > Dashboard. In the KPI category list, select either IT Service Management or IT Operations Management. To view the corresponding group of KPIs, click a tab. Note: If the data seems incomplete or incorrect, you can investigate the KPI definition and conditions in Performance Analytics > Sources > Indicator Sources. To filter results, select either an industry, number of users, or region in the Compare with: list. The data is automatically updated when you select a filter.Note: If a filter category contains fewer than 20 participants, the corresponding data is shown in the Other category. For choice of view, click either the list icon or the card-view icon. In card view, clicking a KPI shows the six-month KPI performance trend chart on the card. To download a report to a PDF file, click the arrow icon (). What to do nextClick a KPI to view Benchmarks KPI performance trend and recommendations.