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View benchmark KPI data

View benchmark KPI data

Benchmarks KPI data is shown in Service Portal. Data includes values for your company instance, and for global data.

Before you begin

Role required: sn_bm_client.benchmark_data_viewer

Procedure

  1. Navigate to Benchmarks > Dashboard.
  2. In the KPI category list, select either IT Service Management or IT Operations Management.
  3. To view the corresponding group of KPIs, click a tab.
    Note: If the data seems incomplete or incorrect, you can investigate the KPI definition and conditions in Performance Analytics > Sources > Indicator Sources.
  4. To filter results, select either an industry, number of users, or region in the Compare with: list.
    The data is automatically updated when you select a filter.
    Note: If a filter category contains fewer than 20 participants, the corresponding data is shown in the Other category.
  5. For choice of view, click either the list icon or the card-view icon.
    In card view, clicking a KPI shows the six-month KPI performance trend chart on the card.
  6. To download a report to a PDF file, click the arrow icon (BenchArrow).

What to do next

Click a KPI to view Benchmarks KPI performance trend and recommendations.