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Enable Benchmarks

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Enable Benchmarks

You must opt in to Benchmarks to participate in Benchmarks data collection. However, you can opt out at any time.

Before you begin

Role required: sn_bm_client.benchmark_admin

About this task

Once you have manually opted into Benchmarks, enable and configure benchmark KPIs. View Benchmarks KPI data, performance trends, and indicator scorecards on the Benchmarks dashboard.
Note: Service Portal must be installed to view the Benchmarks dashboard.
Six months of global data is available after opting in. If available, the corresponding data for your instance is also included.
Note: Past data for your instance is only available for Benchmarks users upgrading from a previous release.


  1. Navigate to Benchmarks > Setup.
  2. Click Opt-In Agreement and read the agreement.
  3. After reading the agreement, click Done.
  4. Select the Yes, I have read and accept the Opt-In Agreement check box, and click Opt-In.
    The opt-in confirmation is shown.

What to do next

Enable and configure your KPIs.