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Benchmarks KPI performance trend and recommendations

Benchmarks KPI performance trend and recommendations

The Benchmarks KPI performance chart trend view shows your KPI performance comparison with global data, and provides recommendations to implement for improved performance of your KPI.

The KPI Performance Trends chart section is shown only for users with the Benchmarks viewer role (sn_bm_client.benchmark_data_viewer).

KPI Performance Trends chart

Your 6-month monthly data is mapped against global data, and your percentile rank indicating your standing within the participating peer group is shown.

Functionality of the performance trend chart view includes:
  • Switching between KPIs in the same category using the KPI list.
  • Viewing your instance and global data for a certain month by hovering over a point on the graph.
  • Accessing the Performance Analytics scorecard for a data point in your instance.
  • Downloading KPI chart reports.
  • Filtering data by type of industry, number of users, or geographic region.

Recommendations

The Recommendations section is shown only for users with the Benchmarks recommendation role (sn_bm_client.benchmark_recommendation_viewer).

Recommendation candidates are provided in the performance trend view to help improve the performance of your KPIs. All recommendations are dynamic and are updated monthly, based on data analyzed from the previous month. Recommendation candidates are listed by rank.
Note: Some KPI recommendations that use guided setup require system admin permission. Work with your system administrator to implement these recommendations.
Actions are available for each recommendation candidate. Based on the action, recommendations get filtered into the appropriate group tab (Implemented or Saved).
  • Get Started: Executes Guided Setup, if available, otherwise opens documentation containing information regarding the improvement.
  • Mark as Implemented: Moves the recommendation candidate to the Implemented tab. This action is available once you have implemented the recommendation.
  • Save for Later: Moves the recommendation candidate to the Saved tab to be implemented at a later time.
  • Closing out the recommendation removes the recommendation candidate from the list.
Tabs for recommendation candidates:
Recommendations
Lists all recommendation candidates based on the analysis of the monthly data. This list gets refreshed monthly.
Implemented
Lists all recommendation candidates that you have implemented. Recommendation candidates that were implemented the previous month include tracking information on the trend chart so you can determine the impact of the change. Hovering over the implementation point shows the recommendation implemented.
Note: Recommendation candidates implemented in the current month do not have tracking data points on the chart until the following month.
Saved
Lists all recommendation candidates that have been saved to implement later.