Asset information management

Asset management starts with finding out information about the assets your organization has.

For example:
  • What assets does the organization own?
  • What assets does the organization lease or rent?
  • Who is responsible for each asset?
  • Where are all assets located?
  • Are assets being used? How frequently are they used?

In the Now Platform, there are several methods for obtaining asset information. After you use a discovery tool to identify assets, you can use tools in the Asset Management application. For example, use the overview reports, view a list of assets in stock, and view a list of unallocated software licenses.

To view assets that are in stock, navigate to Inventory Management > Stock > In Stock.

Figure 1. Assets in stock
Assets in stock

View a list of unallocated software licenses

Managing software licenses includes knowing what licenses are owned by your organization, but are not allocated.

Before you begin

Role required: sam

About this task

You can, for example, allocate the licenses to users or machines. If no one needs the unallocated licenses, this can be noted so that fewer licenses are purchased in the future.


  1. Navigate to Software Asset > Unallocated Licenses.
    This list is also available from Asset Management > Stock > Unallocated Licenses.
  2. View the Software Counter Details list (Unallocated License view).
    The Valuation column lists the number of unallocated licenses for the given software model.
    Figure 2. SAM unallocated licenses
    SAM unallocated licenses
  3. Click a name in the Model column for detailed information about a specific license.
    View the Software Model list in the Unallocated License view.