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View CI properties in a service map

View CI properties in a service map

You can view configuration item (CI) properties discovered by Service Mapping.

Before you begin

Role required: sm_admin or sm_user

About this task

You can view the following information for each CI:
Name label
The CI name. This parameter is either preconfigured on the CI or configured during CI installation.
Basic properties
A summary of the most important CI properties.
Detailed properties
A complete list of all properties collected about the CI.

Each CI type has different properties. For example, the Linux Server type has different properties than the SQL Instance type.

Properties available for viewing also depend on the Service Mapping setup.


  1. Navigate to Service Mapping > Services > Business Services.
  2. Click View Map next to the required business service.
  3. To see the full name of a CI name that has been shortened in the map, point to the CI.

    A tooltip displays the full CI name.

  4. Click the CI to see details about it in the Properties pane.

    The properties of applications and the servers that host them are shown separately.

    CI properties displayed in the Properties pane
  5. To view more detailed properties for the CI, click Detailed properties at the bottom of the Properties pane.
  6. To view configuration files associated with the CI:
    • Review the list of files under Tracked Files in the Properties pane. Click the file name to open the actual file.
    • Click the Affected CIs tab and view the list of configuration files. Click the file name to open the actual file.
    Note: Service Mapping displays information on configuration files only if tracking changes to configuration files is enabled for this CI.

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