Map a single business service

In addition to mapping business services in bulk, you can map individual, single business services by defining attributes for each business service. Use this mapping method if you already know or are planning to find out business service details.

1. Navigate to Service Mapping > Home.
2. Click Additional options under the Map tile.
3. Click Define A Single Service Map.
4. Define the basic business service attributes:

   Field	Description
   Name	Enter the business service name. This name must be unique. Use self-explanatory names such as mailing service or printing service.
   Owner	Select an owner who is responsible for this business service in the organization. If the owner name does not appear in the list, create a user for this person and assign the sm_app_owner role to this user. Alternatively, choose a user with the sm_admin role.

5. If you do not know the entry points, request them from the business service owner:
   1. Click the Request data link.
      The Request for data window opens.
   2. If the Assigned to list is blank, select the name of the business service owner.
   3. Enter your questions about this business service in the Description field.
      For example, you can ask what the entry points are.
   4. Click Submit.
      The system opens ServiceNow task for the owner and automatically sends an email notification.
   5. Once the owner provides missing information, you receive an email notification. Click the link in the email to open the Questionnaire screen for the relevant business service.
   6. Review information added by the owner on the Other Entry Points and Components tabs.
   7. Continue with the next step.
6. If you know the entry points for the business service, add them:
   1. Click Add Entry Point on the left.
      The page offers tiles for applications most commonly used for entry points.
   2. Click the tile matching the application to which the entry point belongs. For example, Web Application if you create a business service with a web interface. If tiles do not contain the necessary application, click See More Types to choose from a list of all preconfigured entry point types.
      Note:

      If the required entry point type does not appear in the list, you may need to create it as described in Create an entry point type for Service Mapping.

   3. Configure attributes for the entry point as described in Entry point attributes.
      Entry point parameters depend on the type you select.
   4. Click Add.
      The entry point is added under Entry Points.
   5. To add more entry points, click Add Entry Point and repeat step 6.
7. (Optional) To save attributes you have defined up until this moment and carry on configuring attributes for this business service, click Save or Update.
   Service Mapping creates a record in the Discovered Services [cmdb_ci_service_discovered] table for the new business service. Then Service Mapping starts the discovery process in the background.
8. (Optional) To save definitions, discover this business service, and navigate to the map for this business service, click Discover.
   Service Mapping creates a record in the Discovered Services [cmdb_ci_service_discovered] table for the new business service. Then Service Mapping starts the discovery process. The map for this business service page opens and displays the mapping in progress. The business service status changes to In Progress.