Map a single business service

In addition to mapping business services in bulk, you can map individual, single business services by defining attributes for each business service. Use this mapping method if you already know or are planning to find out business service details.

Before you begin

Role required: sm_admin

About this task

You can map single business services in addition to bulk mapping, which is very effective at mapping multiple business services, but is not precise. You may need to individually map business services omitted during bulk mapping.

The most important attribute you must know and configure for your business service is an entry point.

An entry point is the way clients access a business service. Usually, it is either a URL or a combination of the ID address and port. Service Mapping starts the mapping process from this point. For example, to map your electronic mailing business service, define an email address as an entry point.

Entry points vary depending on the nature of the business service. Service Mapping comes with a wide range of preconfigured entry point types that cover most commonly used applications.

Also, you must define an owner for your business service. The business service owner is familiar with the infrastructure and applications making up the service. This user is your business service SME who provides information necessary for successful mapping of a business service. Once a service is mapped, this user reviews the results and either approves it or suggests changes.

After Service Mapping discovers CIs belonging to your business service for the first time, it then runs discovery on CIs again to find changes and updates. Discovery schedules determine which CIs Service Mapping rediscovers and how often.

Procedure

  1. Navigate to Service Mapping > Home.
  2. Click Additional options under the Map tile.
  3. Click Define A Single Service Map.
  4. Define the basic business service attributes:
    Field Description
    Name Enter the business service name. This name must be unique. Use self-explanatory names such as mailing service or printing service.
    Owner Select an owner who is responsible for this business service in the organization.

    If the owner name does not appear in the list, create a user for this person and assign the sm_app_owner role to this user. Alternatively, choose a user with the sm_admin role.

  5. If you do not know the entry points, request them from the business service owner:
    1. Click the Request data link.
      The Request for data window opens.
    2. If the Assigned to list is blank, select the name of the business service owner.
    3. Enter your questions about this business service in the Description field.
      For example, you can ask what the entry points are.
    4. Click Submit.
      The system opens ServiceNow task for the owner and automatically sends an email notification.
    5. Once the owner provides missing information, you receive an email notification. Click the link in the email to open the Questionnaire screen for the relevant business service.
    6. Review information added by the owner on the Other Entry Points and Components tabs.
    7. Continue with the next step.
  6. If you know the entry points for the business service, add them:
    1. Click Add Entry Point on the left.
      The page offers tiles for applications most commonly used for entry points.
    2. Click the tile matching the application to which the entry point belongs. For example, Web Application if you create a business service with a web interface. If tiles do not contain the necessary application, click See More Types to choose from a list of all preconfigured entry point types.
      Note:

      If the required entry point type does not appear in the list, you may need to create it as described in Create an entry point type for Service Mapping.

    3. Configure attributes for the entry point as described in Entry point attributes.
      Entry point parameters depend on the type you select.
    4. Click Add.
      The entry point is added under Entry Points.
    5. To add more entry points, click Add Entry Point and repeat step 6.
  7. To save attributes you have defined up until this moment and carry on configuring attributes for this business service, click Save or Update.
    Service Mapping starts the discovery process in the background.
  8. To save definitions, discover this business service, and navigate to the map for this business service, click Discover.
    Service Mapping starts the discovery process. The map for this business service page opens and displays the mapping in progress. The business service status changes to In Progress.

What to do next