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Check CI dependencies

Check CI dependencies

You can see if a particular configuration item (CI) is part of other business services and check if it depends on other CIs.

Before you begin

Display a business service map by navigating to Service Mapping > Services > Business Services and selecting View map for the relevant business service.

Role required: admin, sm_admin or sm_user

About this task

While Service Mapping shows position of a CI in a particular business service, your organization may also use the same CI in other business services. If you are planning to perform changes to this CI, make sure that the changes do not affect other business services.


  1. In the map, right-click the relevant CI and select Open dependency views.
    The Dependency Views page opens in the new tab showing the selected CI in the center.
  2. Click Details.

    The Details button on the Dependency Views page.
  3. Click the Related Business Services tab.
    The list of links to business services containing this CI appear on the Related Business Services tab.
  4. To view the map of another business service containing this CI, click the relevant link.