Fine-tune business services to implement owner requests As an administrator, you tweak and fine-tune maps based on comments from the business service owner. Before you beginRole required: sm_admin About this task Reviewing and implementing owner requests is part of the review and approval process. Procedure Navigate to the relevant business service: In the child instance, click Approve on the Home page. Click Fix Rejected. Right-click the required business service and select Open Service Form. The form for this business service opens. Click Reject Messages on the left. The owner comments are displayed under the Service Discovery Messages tab. Review the reject messages to see comments that the business service owner left. Click View Map. Implement changes requested by the business service owner. If necessary, resend the business service for review. Manually add missing CIs to business servicesYou can manually add configuration items (CIs) that Service Mapping cannot discover and map automatically.Remove CIs not belonging to business servicesIf Service Mapping erroneously mapped some CIs as part of a business service, remove these CIs for noise reduction. It is important to remove unnecessary CIs from the map, because they can generate irrelevant alerts in Event Management. For example, when creating a business service for a web portal, Service Mapping may automatically discover a connection to external services, such as PayPal, that do not belong to the service.Create a connection to another business serviceYou can create a connection to another business service, either brand new or existing. The original map shows the link to the other business service instead of the map segment. Discover CIs identified as generic applicationsService Mapping identifies application configuration items (CIs) that it failed to properly discover as generic applications. Correctly identify generic applications by creating a simplified discovery pattern from a business service map, rather than creating a fully functional pattern from scratch using the Pattern Designer.