Thank you for your feedback.
Form temporarily unavailable. Please try again or contact docfeedback@servicenow.com to submit your comments.
Versions
  • London
  • Kingston
  • Jakarta
  • Istanbul
  • Helsinki
  • Geneva
  • Store
Close

Collect data

A service deployment owner or an application owner collects data for the planned business service.

Before you begin

Role required: sm_admin or sm_app_owner

About this task

Fresh install deployments do not have the Service Map Planner module. The improved planning functionality is provided as an integral part of the new Service Mapping user interface. For more information, see KB0689681: Features replacing deprecated Service Planner in Service Mapping.

At this stage you are planning your business service and collect information that Service Mapping uses later to create, review, and approve this business service.

You provide information on people responsible for creating and reviewing your business service.

Make sure that your planned business service has some entry points assigned to it. An entry point is the way clients access a business service. Service Mapping starts the mapping process from this point. You cannot create an actual business service, review, and approve the planned business service unless it has at least one entry point. Even if this planned business service has some entry points assigned to it during import, you can add additional entry points if necessary.

Some information, such as information about components, is not used to create a business service, but to review it at a later stage.

Procedure

  1. Navigate to Service Mapping > Service Map Planner > Phases.
  2. Select the phase which contains the business service.
  3. Click the name of the business service.
  4. Define the application owner for this business service.

    The business service owner is familiar with the infrastructure and applications making up the service. This user is your business service SME who provides information necessary for successful mapping of a business service. Once a service is mapped, this user reviews the results and either approves it or suggests changes. The owner cannot create or modify business services.

    1. Click the Add me icon next to Application Owner to define yourself as the application owner.
      Or
    2. Click Edit Application Owner (Padlock) icon next to Application Owner and enter a single or multiple names. If necessary, enter an email.
  5. Define the service deployment owner for this business service in the Service Deployment Owner field.

    The business service owner is familiar with the infrastructure and applications making up the service. This user is your business service SME who provides information necessary for successful mapping of a business service. Once a service is mapped, this user reviews the results and either approves it or suggests changes. The owner cannot create or modify business services.

    Select the name from the list. Separate multiple names with a semicolon (;).

  6. If there is no entry point, add it.

    An entry point is the way clients access a business service. Usually, it is either a URL or a combination of the ID address and port. Service Mapping starts the mapping process from this point. For example, to map your electronic mailing business service, define an email address as an entry point.

    1. Click New on the Planned Entry Points tab.
    2. Select the relevant type for the entry point from Entry point type.
      If there is no entry point type you need, enter its description on the Other Entry Points tab.
    3. Define other entry point attributes that vary depending on the type you selected.
      Attribute Description
      Host/Hostname/Host Name The value of the target server on which the service is running. This value can contain a real host name, alias, IP, or VIP.
      Port The port number of the service that you want to discover.
      Name The name of the service that you want to discover.
      URL The URL of the service that you want to discover.
    4. Click Submit.
  7. Provide information for components that are part of this business service, and that you know of.
    1. Click the Components tab.
    2. Click New.
    3. Enter description of the business service component.
    4. Click OK.