Thank you for your feedback.
Form temporarily unavailable. Please try again or contact to submit your comments.
  • London
  • Kingston
  • Jakarta
  • Istanbul
  • Helsinki
  • Geneva
  • Store

Modify view for business service map

Modify view for business service map

Customize a map view to exclude irrelevant information and increase clarity.

Before you begin

Role required: sm_admin or sm_user

About this task

By default, business service maps are concise and contain every detail about all CIs that Service Mapping discovered and mapped. While it provides a complete picture, using such a map might be difficult.

Customizing maps allows you to:
  • make it easier to navigate the map.
  • hide irrelevant information.
  • show essential information.
Properties you show or hide when you customize maps are not removed permanently and can be displayed or hidden again as you need. Service Mapping saves the changes to the map view and displays the last map view when you reopen a business service.


  1. Navigate to Service Mapping > Services > Business Services.
  2. Click View map next to the relevant business service.
  3. Click the More options menu.

    Click the More Options menu on the Map page.
  4. Select the relevant option:
    Option When Enabled When Disabled
    Display in Host View

    Switch between the CI view that hides hosts and the host view that hides CIs.

    The host view can help determine that Service Mapping discovered and mapped all hosts correctly as well as help locate connections to each host. The host view also simplifies the map especially when many applications are running on a few hosts.

    The business map shows hosts.

    Hosts displayed on the map.

    Click the plus icons to see CIs running on the hosts.

    Applications running on a host displayed on the map

    The Properties pane shows only information about servers who act as hosts.

    The business map shows CIs.

    CIs displayed on the map.

    The Properties pane shows information about both servers who act as hosts and applications running on the hosts.

    Group CIs on map

    Simplify maps by grouping CIs belonging to the same type and hosted on servers sharing prefix and domain name.

    The map still reflects the application flow correctly, because grouped CIs belong to the same tier.

    This option is relevant for business services consisting of more than 10 CIs.

    The business service map shows groups of CIs. The map is more compact.

    The business service map shows all CIs separately. The map is larger.

    Remove Topology Cycles

    Hide connections returning to the same configuration item (CI) that originated them to reduce map cluttering.

    Usually these returning connections are not important for analysis or troubleshooting of business services.

    The business service map hides topology cycles.

    Topology cycles hidden on the map.

    The business service map shows topology cycles.

    Topology cycles displayed on the map.
    Show Traffic Based CIs

    Display configuration items (CIs) found using traffic-based mapping.

    The business service map displays CIs and hosts that Service Mapping discovered using both patterns and traffic-based discovery.

    While detecting CIs inbound and outbound traffic creates an inclusive map, it may also result in mapping many redundant CIs that do not influence the business service operation.

    The business service map shows only CIs and hosts discovered using patterns.

    Merge errors

    Merge CIs with errors caused by the same source CI to declutter a business service map.

    A discovery or operational error in a CI is often propagated to all its connections down the hierarchy crowding your view. You can remove identical errors caused by the same CI by consolidating them in one object on the map. For example, if one CI causes an error in six CIs that are connected to it, you can show only one CI with this error on the map. The connector line shows the number of actual connections.

    The business service map merges all CIs with identical errors into one. The number on the connector line indicates the number of CIs with this error.

    CIs displayed on the map.

    The business service map shows all CIs with identical errors separately.

    CIs displayed on the map.
    Map indicators

    Display additional information for a CI or business service itself by displaying related records such as alerts, outages, incidents, and problems.

    The base system provides map indicators for the following record types:
    • Affected CIs
    • Open alerts
    • Current, planned, or recent change requests
    • Open incidents
    • Current, planned, or recent outages
    • Open problems
    For more information, see Event Management Map Indicators (Video).

    For each record type that is set to display, the corresponding indicator and the tab display. For example, the Incidents tab appears underneath the map and the Incidents indicator shows next to CIs that have incidents associated with them.

    Map showing CI-related indicators.

    The business service map shows CIs without related indicators.

    Map with CI-related indicators hidden.

    If a record is associated with the business service itself, the indicator shows next to the business service name.

    Map showing business service related indicators.

    No map indicators appear next to the business service name.

    Map indicators for a business service hidden.
    Spanning tree view

    Simplify the map by organizing CIs into a tree structure and concealing some connection lines.

    This option is especially relevant for very large maps.

    The map displays a business service as a tree.

    To view actual connections, point to a CI. For more information on viewing connections, see View CI connection properties in a service map.

    The map reflects the actual structure of a business service.

    Include ignored errors

    You can display errors which were previously hidden from the map.

    The map shows all errors: both active and ignored.

    The map does not show ignored errors.

Changes to site functionality will be made starting around 6am on January 21st (Pacific Time) and lasting approximately 6 hours.  The site may be intermittently unavailable.