Creation of actual business services during planning You create each business service individually even if you simultaneously added multiple business services to the phase. Fresh install deployments do not have the Service Map Planner module. The improved planning functionality is provided as an integral part of the new Service Mapping user interface. For more information, see KB0689681: Features replacing deprecated Service Planner in Service Mapping. After you created phases and populated them with business services, you are ready to look at individual business services in a phase. Business services in phases are only planned services, they are drafts. You are going to create actual business services based on them. The actual business service inherits all information defined for the planned service. This new actual business service appears in the list of all business services and has the Non-Operational state. The following users collaborate to create actual business services: Service deployment owner Ideally, only the service deployment owner should create the actual business service, however, any user with the sm_admin role can perform this task. Application owner The business service owner is familiar with the infrastructure and applications making up the service. This user is your business service SME who provides information necessary for successful mapping of a business service. Once a service is mapped, this user reviews the results and either approves it or suggests changes. The owner cannot create or modify business services. Notice that although service deployment owner fixes the actual business service, the application owner provides feedback and approves the draft version of it - the planned business service. It allows you to have all the information related to planning and creation of the business service in one central place. Figure 1. Creating an actual business service (BS) Creating an actual business service during planning has the following flow: Collect dataA service deployment owner or an application owner collects data for the planned business service.Check entry point connectivityA service deployment owner or an application owner tests that Service Mapping can connect to the devices that are expected to make up this business service. This feature is not available on instances using Edge Encryption.Create actual business services during planningThe service deployment owner creates an actual business service based on the planned one. Review business servicesAn application owner reviews mapping results for correctness and provides feedback for the business service.Fix actual business services during planningThe service deployment owner checks the feedback and updates the actual business service as necessary.Approve business services during planningThe application owner reviews the fixed business service and approves it if the result is satisfactory.