Creation of actual business services during planning

You create each business service individually even if you simultaneously added multiple business services to the phase.

Fresh install deployments do not have the Service Map Planner module. The improved planning functionality is provided as an integral part of the new Service Mapping user interface. For more information, see KB0682621: Features replacing deprecated Service Planner in Service Mapping.

After you created phases and populated them with business services, you are ready to look at individual business services in a phase. Business services in phases are only planned services, they are drafts. You are going to create actual business services based on them. The actual business service inherits all information defined for the planned service. This new actual business service appears in the list of all business services and has the Non-Operational state.

The following users collaborate to create actual business services:
  • Service deployment owner

    Ideally, only the service deployment owner should create the actual business service, however, any user with the sm_admin role can perform this task.

  • Application owner

    The business service owner is familiar with the infrastructure and applications making up the service. This user is your business service SME who provides information necessary for successful mapping of a business service. Once a service is mapped, this user reviews the results and either approves it or suggests changes. The owner cannot create or modify business services.

Notice that although service deployment owner fixes the actual business service, the application owner provides feedback and approves the draft version of it - the planned business service. It allows you to have all the information related to planning and creation of the business service in one central place.

Figure 1. Creating an actual business service (BS)

Creating an actual business service (BS) flow

Creating an actual business service during planning has the following flow: