Business service maps

Get introduced to maps in Service Mapping. Learn about map elements and what they represent.

Service Mapping collects and organizes data for every business service you define and creates a visualization of this data in the form of a map. Service Mapping creates a new map every time you create a new business service and updates this map every time it runs discovery for CIs belonging to this business service.

You can also learn about business service maps from the following video tutorial:

Map window

Beside the map itself, the map window also displays the Properties pane and tabs with additional information.

Service Mapping Map window

The kind of information and messages displayed at the bottom of the screen depends on the mode as well as on the way you customize the map view. Service Mapping users see maps in the view mode, while administrators use the edit mode that shows discovery messages as explained in Fix errors in individual business service maps. For more information on map views, see Modify view for business service map.

You can navigate to a different business service map directly from this window by selecting it from the list:

Select the required business service from the list.
By default, the entire map is shown in the center of the visible map area of the window. You can zoom in and out as well as position the map depending on what segment of the map you must see using these controls:

Control zoom and positioning of your map.
You can also click anywhere in the map area and drag the required segment of the map into the visible area.

You can view changes made to a business service as a whole and to individual CIs belonging to a service by choosing a time range. For more information, see View the change history of business services.

Map elements and their appearance

Every map consists of icons representing CIs and arrows that represent the connections between them.

Two CIs with a connection line between them.
Some map elements can contain other elements such as in the case of application clusters. On the map, application clusters appear as a stack of CIs with the plus (+) symbol next to it. The cluster label shows the number of CIs in this cluster with the multiplication sign.

The graphic shows a cluster of the application cluster type.
When the CI has inclusions, the CI icon has the plus (+) symbol next to it and shows the contained application when you expand it.

The graphic shows a cluster of the inclusion type.
An OS cluster appears as a CI with the plus (+) symbol and the number of CIs in this cluster.

The graphic shows an OS cluster element.

CI properties and CI-related messages

When a map is loaded and no elements are selected, the Properties pane shows the details of this business service.

A selected device, application, or connector displays in blue and is highlighted. Information about the selected map element is displayed in the Properties pane on the right of the map. The Properties pane contains the links to the Detailed Properties page.

The properties for the server hosting applications and applications themselves are shown separately inside the Properties pane.

If there is any information related to the selected CI or connection, it is highlighted on the tab at the bottom of the window.

Select a CI to display information related to it.
When you select information on a tab at the bottom of the map window, the related CI displays in yellow.

Selecting message marks the related CI yellow.

View and Edit modes

The View mode allows Service Mapping users to view business services without modifying them.

If you are logged in as a Service Mapping administrator, a business service map opens in the Edit mode that shows discovery messages and warning icons that indicate discovery errors () on maps. In the Edit mode, you can modify the business service by manually adding or removing CIs, resolving connections, and so on. For more information about modifying business services in the Edit mode, see Fix errors in individual business service maps.

View and Edit modes

Map indicators

You can show additional information for a CI or business service itself by displaying its related records such as alerts, outages, incidents, and problems. If you enable this feature, record indicators appear next to relevant CIs and next to the business service name. Records themselves are displayed on the tabs at the bottom of the map window.

Indicators for business service and a problem record