Get introduced to maps in Service Mapping. Learn about map elements and
what they represent.
Service Mapping collects and organizes
data for every business service you define and creates a visualization of this data in the form
of a map. Service Mapping creates a new map
every time you create a new business service and updates this map every time it runs discovery
for CIs belonging to this business service.
You can also learn about business service maps from the following video tutorial:
Beside the map itself, the map window also displays the Properties pane and tabs with
The kind of information and messages displayed at the bottom of the screen depends on the mode
as well as on the way you customize the map view. Service Mapping users see maps in the view
mode, while administrators use the edit mode that shows discovery messages as explained in Fix errors in individual business service maps. For more information on map
views, see Modify view for business service map.
You can navigate to a different business service map directly from this window by selecting it
from the list:
By default, the entire map is shown in the center of the visible map area of the window. You
can zoom in and out as well as position the map depending on what segment of the map you must
see using these controls:
You can also click anywhere in the map area and drag the required segment of the map into
the visible area.
You can view changes made to a business service as a whole and to individual CIs belonging to
a service by choosing a time range. For more information, see View the change history of business services.
Map elements and their appearance
Every map consists of icons representing CIs and arrows that represent the connections between
Some map elements can contain other elements such as in the case of application clusters. On
the map, application clusters appear as a stack of CIs with the plus (+) symbol next to it. The
cluster label shows the number of CIs in this cluster with the multiplication sign.
When the CI has inclusions, the CI icon has the plus (+) symbol next to it and shows the
contained application when you expand it.
An OS cluster appears as a CI with the plus (+) symbol and the number of CIs in this
CI properties and CI-related messages
When a map is loaded and no elements are selected, the Properties pane shows the details of
this business service.
A selected device, application, or connector displays in blue and is highlighted. Information
about the selected map element is displayed in the Properties pane on the right of the map. The
Properties pane contains the links to the Detailed Properties page.
The properties for the server hosting applications and applications themselves are shown
separately inside the Properties pane.
If there is any information related to the selected CI or connection, it is highlighted on the
tab at the bottom of the window.
When you select information on a tab at the bottom of the map window, the related CI displays
View and Edit modes
The View mode allows Service Mapping
users to view business services without modifying them.
If you are logged in as a Service Mapping
administrator, a business service map opens in the Edit mode that shows discovery messages and
warning icons that indicate discovery errors () on maps. In the Edit mode, you can modify the business service by
manually adding or removing CIs, resolving connections, and so on. For more information about
modifying business services in the Edit mode, see Fix errors in individual business service maps.
You can show additional information for a CI or business service itself by displaying its
related records such as alerts, outages, incidents, and problems. If you enable this feature,
record indicators appear next to relevant CIs and next to the business service name. Records
themselves are displayed on the tabs at the bottom of the map