Business service mapping

You can perform initial mapping of multiple or single business services in your organization using a method that best suits you.

You can map business services after you complete the Service Mapping setup.

Figure 1. Service Mapping workflow

Initial mapping of business services as part of the Service Mapping workflow

A typical organization has hundreds of business services. Mapping each of them individually can be time and effort consuming. With Service Mapping, you can map most business services in bulk. Mapping multiple business services at once is very effective, but is not precise. You may need to individually map business services omitted during bulk mapping.

A discovery method depends on how you have been managing your business services prior to mapping them and what information about them you gathered:
  • Map multiple business services suggested by Service Mapping

    Service Mapping uses load balancers on your network to identify possible business services (candidates). You can map all or selected candidate in bulk, creating multiple business services in a single operation. This method suits your organization if you do not have much information about business services.

  • Map multiple business services from a CSV file

    This method suits you if your organization has performed cross-organization mapping and analysis and collected some information about planned business services. If so, you can organize the collected information in a specific order and save it as a CSV file. Service Mapping extracts information from this file and creates potential business services referred to as service candidates.

  • Map a single business service

    You can map individual, single business services one by one by defining attributes for each business service. Use this mapping method for business services Service Mapping cannot discover during bulk mapping. You must know or plan to find out business service attributes necessary for mapping.

You cannot use Service Mapping to discover a business service that you manually created as a record in the Business Service [cmdb_ci_service] table. To discover such a service with Service Mapping, define a new business service from within Service Mapping and remove the original business service from the Business service table to avoid duplication.
Warning: The result of the discovery performed by Service Mapping is different from the manually created business service, because Service Mapping discovers CIs based on their inbound connections.