Business service completion After a business service is reviewed and approved, you can define attributes that enhance its discovery, reflect its importance, and control access to it. There are several configurations you must perform to complete definition of a business service. Figure 1. Service Mapping workflow Define criticality for business servicesFor each business service, select a criticality level that reflects how important it is to your organization operations.Enable traffic-based discovery for a business serviceMake Service Mapping use traffic-based connections to discover CIs making up a business service.Create a discovery schedule for an application CIAfter Service Mapping discovers CIs belonging to your business service for the first time, it then runs discovery on CIs again to find changes and updates. You can define how often Service Mapping runs the discovery process for different configuration items (CIs) and updates information about them.Organize business services into groupsArrange business services by groups to perform some actions simultaneously on multiple services. Use service groups to control user access to services. In Event Management, you can track service health by service groups. Control user access to business servicesAssign user roles to service groups to control user access to business or IT services in your organization.