View self-health manual service

Open the ServiceNow Event Management manual service to review the monitored objects.

Before you begin

The map only displays MID Servers that have passed validation and connectors that are Active.

Role required: evt_mgmt_admin

About this task

Components that the self-health manual service monitors:
Component monitored What is monitored
Event connectors For each connector:
  • Status: Success or Error
  • Delay: Elapsed time from ‘last run time’ (above threshold)
Event processing jobs For each event processing job:
  • Number of actual jobs executed compared to number of jobs configured to run.
  • Delay of any of the event processing jobs above the time set as threshold.
  • Duration of events in Ready state compared to the specified threshold.
  • Delay of event rule processing above the set threshold. If there is a delay, an alert is generated and the event rule is disabled.
MID Servers For each MID Server, the validity status is monitored, and the Ecc_agent_issue table is monitored. An event is triggered whenever this table is updated. The MID Server status is displayed, either Up or Down.

For MID Server health, see MID Server heartbeat


  1. In the Event Management dashboard, double-click the ServiceNow Event Management manual service tile or Navigate to Event Management > Services > Manual Services.
  2. In the Manual Services screen, locate ServiceNow Event Management and click View map.

    Displayed in the map are the related MID Servers and the Event Management object, as depicted in the following image. These MID Servers are in UP status. MID Servers get updated when they are created or deactivated.

    View map

    Under the Event Management object are Event Sources (for example, connectors), Event Processing, and Alert Processing. Only Active connectors are shown. When a connector is created, it is displayed only after it has been activated. The status of active connectors is updated. The status of non-active connectors is not displayed.

    In the preceding image, the health of the Event Management components is displayed. The Event Processing component has a red bar, indicating that a critical alert has occurred. This critical alert also impacts the parent Event Management object, which as a result, also has a red bar.