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View root cause alert for a CMDB alert group

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View root cause alert for a CMDB alert group

If CMDB alert groups are forming, then you can view the identified root cause alert within the group. This helps identify the root cause CI when troubleshooting a problem.

Before you begin

The Enable CMDB Correlation for Alert Aggregation property must be set to true, enabling the formation of CMDB alert groups.


  1. Navigate to Event Management > Alert Console.
  2. Enable the Group Timeline view.
  3. Identify the CMDB alert group for which you want to view root cause alert.
    In the list view, CMDB alert groups are noted by a B icon in the Group column, and a value of CMDB.
  4. Click to open the hierarchical list of alerts in the group.
    Root cause alerts are noted as a star on the timeline.