Configure email notification on business service severity change

Configure an email notification to notify users when there is a business service severity change.

Before you begin

Role required: evt_mgmt_admin

About this task

Configure an email notification to notify users when there is a business service severity change. The notification involves specifying when to send it, who receives it, and what it contains.

Procedure

  1. Navigate to System Properties > Email Properties.
  2. In the Outbound Email Configuration section, in the Email sending enabled option, select Yes to enable sending severity information by email.
  3. Click Save.
  4. Navigate to System Notification > Email > Notifications.
  5. Click New.
    1. In the Email Notification Actions form, specify these values.
      Field Value
      Name Type a descriptive name, for example, Business Service severity change.
      Table Select the required service type and its corresponding table: Alert Group, Discovered Service, Technical Service, or Manual Service.
      Active Select the check box to enable email notification.
    2. Click the Who will receive tab. In the Users area, search for and select the required user (the user does not require System Administrator credentials). Repeat this step for as many users that are required to receive this notification.
    3. Click the When to send tab. In the choose field box, search for and select Severity.
    4. Click the What will it contain tab. In the Subject field, type meaningful text that makes it clear to the receiver of the email notification what the content of the email is.
    5. In the Message HTML message area, using the Select variables functions, compose the conditions under which the email notification is to be sent. For example, configure these variables to change severity:
      severity changed
      Severity: ${severity}
      on business service
      Name: ${name}
  6. Click Submit.