Create a manual service

Manual service that is a business service that you manually create by selecting CIs to include in the service.

Before you begin

Role required: evt_mgmt_admin

About this task

If you do not have Service Mapping, you can create a manual service to describe CI relationships for alert monitoring. The CI relationships, which contain class and instance information, originate from the CMDB.

Procedure

  1. Navigate to Event Management > Services > Manual Services.
  2. Click New.
  3. Fill in the fields, as appropriate.
    Table 1. Manual Service form
    Field Description
    Name The business service name.
    Owned by The party that is responsible for the business service.
    Business criticality The importance of this service to the business. This field can determine disaster recovery strategies for this service.
    • 1 - most critical
    • 2 - somewhat critical
    • 3 - less critical
    • 4 - not critical
    Version The business service configuration version.
    Used for The purpose of the business service.
    • Production
    • Staging
    • QA
    • Test
    • Development
    • Demonstration
    • Training
    • Disaster recovery
    Operational status The status of the business service.
    • Operational: The business service is running. Impact calculation runs only on services in the Operational status.

      Select this option to use this business service. If you customized preconfigured options for this category, select the option whose value is set to 1. Event Management calculates impact only on business services in use.

      If you do not want to use this business service, select one of these options:
    • Non-Operational: The business service is unavailable, disabled, or down.
    • DR Standby: The business service is available as a disaster recovery (DR) standby.
    • Repair in progress: The business service is receiving maintenance.
    Service classification The service classification. For example, Business Service.
    Location The geographical location or area for the business service.
    Comments Any additional notes and information.
    Approval group The Change Control Board (CAB) or group approval name.
    Support group The group managing the contract covering the asset.
    Managed by The person managing the contract covering the asset.
    SLA The Service License Agreement (SLA) for the business service.
    Service Group Members section The business services group which contains this service.
    Related items A list of CI instances and corresponding relationships.
    Service Configuration Item Associations A list of items that are currently part of the manual service. Each item includes the CMDB class name and a link to corresponding instance information that describes physical attributes.
  4. Right-click the form header and click Save.
    For a particular device, service, or application, the CI relationship includes:
    • Basic information, such as a device name.
    • Configuration details such, as operational status, software version, or firmware version.
    • Network connectivity information such as a port number.
  5. Do one or more of the following to update CI relationships:
    OptionAction
    View CIs that are present in the manual service Review the Service Configuration Item Associations section.
    View CMDB relationships between CIs In the form header, click View map.
    Use a CI class to add corresponding CI instances and relationships to the manual service In the Service Configuration Item Associations section:
    1. Click New.
    2. Select a Configuration Item class from the CMDB.
    3. Click Submit.
    Add a list of CI instances and relationships to the Related Items section In the Related Items section:
    1. Click the Add CI Relationship icon (BSM icon ).
    2. Use the CMDB relationship editor to select the Suggested relationship types. See Create or edit a CI relationship.
    3. In the Filter section, select conditions to find the CI class and click Run Filter.
    4. In the Configuration Items section, select one or more CI instances for the manual service.
    5. In the Relationships section, click the plus icon (+).
    6. Click Save or Save and Exit.
    7. Click OK to add the CI instance information to the Related items section of the Manual Service form.
      Note: The CIs only attach to the manual service after you click Populate.
    Copy all suggested CI relationships from the Related Item section to the manual service and BSM map In the Service Configuration Item Associations section:
    1. Click Populate.
    2. Select the number of related item layers to add or import.
    3. Click OK.
    Delete a CI from the manual service In the Service Configuration Item Associations section:
    1. Click the CI name.
    2. In the Actions on selected rows dialog box, select Delete.
    3. In the dialog box to confirm this click Delete.

      Event Management removes the information from the manual service. However, the CMDB information remains intact.

    Restore deleted CIs on the Service Configuration Item Associations list In the Service Configuration Item Associations section, click Populate.
    Delete the manual service In the form header.
    1. Click Delete
    2. In the dialog box, click Delete.

      Event Management removes only the manual service. However, the CMDB information remains intact.