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Configure automatic actions for alerts and incidents

Configure automatic actions for alerts and incidents

Event Management can perform additional actions after alerts or incidents close, reopen, or age.

Before you begin

Role required: evt_mgmt_admin or evt_mgmt_operator

About this task

You can set properties to allow Event Management to:
  • Specify how incidents are handled after an associated alert closes or reopens.
  • Automatically close aging alerts.
  • Specify how alerts are handled after an associated incident is resolved.

Procedure

  1. Navigate to Event Management > Settings > Properties.
  2. Edit the following properties, as appropriate.
    • Acknowledge an alert when manually closing it (evt_mgmt.alert_ack_on_close)
    • Closing alerts will (evt_mgmt.alert_closes_incident)
    • Reopening alerts will (evt_mgmt.alert_reopens_incident)
    • Auto close interval (in hours), within which open alerts will be automatically closed; Setting to 0 disables the feature (evt_mgmt.alert_auto_close_interval)
    • Resolving an incident closes the associated alerts (evt_mgmt.incident_closes_alert)
  3. Click Save.