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Assign a role to a service group

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Assign a role to a service group

To ensure that group members can manage and act on alerts, assign an Event Management role to the business service group.

Before you begin

Configure a service group to enable users to manage business services, manual services, or alert groups.

Role required: evt_mgmt_admin


  1. Navigate to Event Management > Services > Service Group Responsibilities.
  2. Click New.
  3. In the Business Service Group field, select the name of the service group.
  4. In the Role field, select an Event Management role:
    • evt_mgmt_admin
    • evt_mgmt_integration
    • evt_mgmt_operator
    • evt_mgmt_user
  5. Click Submit.
  6. To find users who are assigned to the role, navigate to User Administration > Users > Roles and search for the role.