Thank you for your feedback.
Form temporarily unavailable. Please try again or contact docfeedback@servicenow.com to submit your comments.
Versions
  • London
  • Kingston
  • Jakarta
  • Istanbul
  • Helsinki
  • Geneva
  • Store
Close

Configure PRTG connector

Configure PRTG connector

Configure the PRTG connector instance to receive alerts from a Paessler PRTG Network Monitor source.

Before you begin

Role required: evt_mgmt_admin

Connector validation performed on version 17.2.31.2153

Procedure

  1. Navigate to Event Management > Event Connectors (Pull) > Connector Instances.
  2. Click New and create a connector instance with the following details:
    Field Value
    Name Descriptive name for the PRTG connector.
    Description Description for the use of the PRTG event collection instance.
    Host IP Specify the PRTG IP address.
    Credential Either select the required credentials from the list or click New and create the required credentials. If you create the credentials, save them using a unique and recognizable name, for example, PRTGOPS.
    Event collection last run time The last run time value is automatically updated.
    Last event collection status The last run time status is automatically updated.
    Event collection schedule (seconds) The frequency in seconds that the system checks for new events from PRTG.
    Last error message The last error message is automatically updated.
    Connector definition Select PRTG.
    Connector Instance Values section The parameters that are specific to PRTG display here when the form is saved.
    MID Servers (MID Server for Connectors section) Specify the MID Server to run the PRTG connector instance. You can configure several MID Servers. If the first is down, the next MID Server is used. If that MID Server is not available, the next is selected, and so on. MID Servers are sorted according to the order that their details were entered into the MID Server for Connectors section. If no MID Server is specified, an available MID Server that has a matching IP range is used.
  3. Right-click the form header and select Save.
    The parameters that are relevant to the PRTG connector appear.
  4. In the Connector Instance Values section, specify the PRTG values.
    1. add_columns. Specify which columns to be returned by the connector. Separate the names with a comma and without a space between the names. The output is stored in the Additional information field of the event. Default value false. If false is specified, only the default list of columns is retrieved: parent,name,type,objid,tags,message,status,priority,datetime,actions,baselink,basetype,modifiedby.
      Note: Only columns names that are applicable to the Message content type can be specified.
    2. days_from. Specify the number of days for which events must be collected at the first collection cycle. Default value 7 days.
    3. debug. Default value false.
    4. port. Default value 80.
    5. protocol. The default protocol type is http.
  5. Right-click the form header and select Save.
  6. Click Test Connector to verify the connection between the MID Server and the connector.
  7. If the test fails, follow the instructions that the error issues to correct the problem and then run another test.
    If this message appears: Connection test failed: Failed to connect to PRTG on test connector. Invalid API Key, then enter the API Key for the specific user to be able to read the PRTG events.
    Tip: Use a network tool, such as ping, to verify that the PRTG server is running and the IP address matches the value in the Host IP field.
  8. After a successful test, select the Active check box and then click Update.