Thank you for your feedback.
Form temporarily unavailable. Please try again or contact docfeedback@servicenow.com to submit your comments.
Versions
  • London
  • Kingston
  • Jakarta
  • Istanbul
  • Helsinki
  • Geneva
  • Store
Close

Configure Operational Intelligence anomaly score thresholds

Configure Operational Intelligence anomaly score thresholds

Operational Intelligence scores anomalies on a range 0-10. This range is broken down to the five levels of event severities, each represented by a different color in the Metric Explorer and in the Anomaly Map. You can configure the anomaly score threshold for each level of severity.

Before you begin

Role required: evt_mgmt_admin

About this task

Anomaly score thresholds are defined in the table Anomaly Score to Event Severity Map [sa_metric_anomaly_score_to_event_severity_map]. For example, by default, anomaly scores from 8 through 9 are severity 2 (Major), and are displayed by dark orange color in the Metric Explorer and in the Anomaly Map.

Procedure

  1. Navigate to Event Management > Settings > Anomaly Score to Severity Mapping.
  2. On the Metric Anomaly Score to Event Severity Maps page, double-click the event severity that you want to modify.
  3. Modify the range of anomaly scores that map to the respective event severity.
  4. Click Update.

Updates to site content will be made starting around 4am on January 17th (Pacific Time) and lasting approximately 6 hours.  This site may be intermittently unavailable.