Apply a quick response in an alert

In an alert, use the Quick Response feature to apply remediation to the alert or to launch a web application.

Before you begin

Role required: evt_mgmt_operator, evt_mgmt_admin

About this task

Quick Response is a feature that enables you to perform a quick action on the selected alert. The action is to apply remediation or to launch an application. If you have upgraded from Istanbul or earlier, this feature is a combination of the Remediation and Launch an application features.

Right-click an alert, for example, in the Alert Console, All Alerts, or the Alert list in the Event Management Dashboard, and you can choose Quick Response to perform a quick action. If you select a remediation link, a workflow is executed according to the criteria specified in the alert action rule. Click a launch application link to launch the web application that was configured in the alert action rule. For further information, see Create or edit an alert action rule.

Procedure

  1. Navigate to Event Management > All Alerts.
  2. In the Alerts list, right-click the required alert and select Quick Response.


  3. In the Quick Response page, click the required link to perform the required action. If the link that you require is not available, perform one of these actions:
    OptionDescription
    For Remediation, define a remediation task using an Alert rule based on the selected alert
    1. Navigate to Alert Rules.
    2. Select the required alert action rule to edit.
    3. Click Remediation.
    4. Click Enable Remediation.
    5. In the Execution field, select either Automatic or Manual.
    6. In the Orchestration workflow field, specify the remediation workflow.
      • For Orchestration, in the workflow settings, select Remediation Task [em_remediation_task] in the Table field.
      • After you finish configuring the orchestration workflow, publish it.
    7. Click Update.

    For further information, see Create or edit an alert action rule.

    For Launch Application, create a web application link using an Alert rule based on the selected alert
    1. Navigate to Alert Rules.
    2. Select the required alert action rule to edit.
    3. Click Launcher.
    4. Click Enable.
    5. In the Display Name field, specify a name for the link.
    6. In the URL field, compose the URL using data from the alert in the format: ${source}.com:${port}/${cmdb_ci.name}
    7. Click Update.

    For further information, see Create or edit an alert action rule.

What to do next

To create a remediation task or web application link, see Create or edit an alert action rule.